Frequently Asked Questions
Chances are, any question you have can be answered here. But if you have trouble finding the answers you need, please feel free to contact us.
Can you ship an order outside the USA?
Sorry, we do not ship orders to customers outside of the USA.
What are your available shipping speeds?
IMPORTANT NOTICE! Due to a nationwide freight crisis beyond our control, shipping times may be 2-3 times longer than expected.
FREE Standard Shipping - 3 to 7 days
Expedited Shipping - 2 to 3 days
Priority Shipping - 1 to 2 days
How do I return a product?
Returns are easy! Just follow the Returns Process outlined here.
What is your mailing address?
30 Leslie Court, Whippany, NJ 07981 USA
What is your phone number?
Call us Toll Free at 1-800-741-0692 (Monday-Friday 9-5 EST)
Do you have a money back guarantee?
We want you to be 100% satisfied. If for any reason you are unhappy with a product you have purchased on the NatraCure web site (http://www.natracure.com), please return it to us within 60 days for a full refund of the purchase price. See our returns instructions for the simple steps you will need to take.
What are your hours of operation?
Our hours are Monday through Friday 9am-5pm EST
Problem with an order?
If you ever have a problem with an order, please call our customer support department at 1-800-741-0692 or email us at firstname.lastname@example.org.
Are your products diabetes-friendly?
We recommend that you consult your physician if you have diabetes, decreased skin sensitivity, nerve damage, circulatory problems, damaged or broken skin, or if any other medical conditions exist.