Frequently Asked Questions
Chances are, any question you have can be answered here. But if you have trouble finding the answers you need, please feel free to contact us.
Can you ship an order outside the USA?
Sorry, we do not ship orders to customers outside of the USA.
How do I return a product?
Returns are easy! Just follow the Returns Process outlined here.
What is your mailing address?
30 Leslie Court, Whippany, NJ 07981 USA
What is your phone number?
Call us Toll Free at 844-628-2873 (Monday-Friday 9-5 EST)
Do you have a money back guarantee?
We want you to be 100% satisfied. If for any reason you are unhappy with a product you have purchased on the NatraCure web site (http://www.natracure.com), return it to us within 60 days for a full refund of purchase price. See the returns instructions for the simple steps you will need to take.
What are your hours of operation?
Our hours are Monday through Friday 9am-5pm EST
Problem with an order
If you ever have a problem with an order, please call our customer support department at 844-628-2873 or email us.
Are your products Diabetes-friendly?
Each of the diabetic-friendly devices in our line of products are identified as such. HOWEVER, we recommend that you consult with your physician prior to using these (or any other) products if you have diabetes, any decreased skin sensitivity, nerve damage, circulatory problems, damaged or broken skin, or if any other medical conditions exist.