Terms and Conditions

Last updated: March 18, 2015

The use of NatraCure.com ("NatraCure") is governed by the following legal notices and conditions. By using NatraCure you agree to these conditions. 

Your Obligations

Please read this agreement carefully and completely before using this site and/or purchasing NatraCure products. By using this site and the links accessible through this site, you expressly agree to be bound by this agreement. These terms, conditions, and policies solely apply to the use of NatraCure.com and do not extend to any affiliated sites or links to third parties. The information and resources contained on and accessible through this site are made available by NatraCure and its suppliers and vendors, subject to your agreement to the terms and conditions below.

You should periodically review these terms, conditions, and policies for any updates or changes. Your continued use of this site shall constitute notice and acceptance of any such changes.

You understand and agree that neither NatraCure, PolyGel, LLC., nor its suppliers or vendors are responsible for any claim, loss, or damage directly or indirectly resulting from your use of this site or the information resources contained on or accessible through this site.

Return Policy

For products that have been purchased on the NatraCure web site (http://www.natracure.com), we will be pleased to process your return for any reason within 60 days of your receipt of purchase. If you ordered a NatraCure product from a 3rd party catalog, reseller, or distributor, you will need to process your return directly with the catalog, reseller, or distributor where you purchased the product.  For more returns policy details and step-by-step instructions, please go to our our Returns Instructions page.

Warranty Policy

PolyGel warrants that its products are free from manufacturing defects under normal use within one year (360 days) of your receipt of purchase.
We will replace a defective product covered by this warranty. Please retain the original dated sales receipt as evidence of the date of purchase. You will need it for a warranty return. No shipping costs are covered under warranty replacement.
For valid warranty, the product must have been handled and used as prescribed in the instructions accompanying the product. This warranty does not cover any damage due to accident, misuse, abuse, or negligence.
Replacement, as provided under this warranty, is the exclusive remedy offered.

Cancellation Policy

If an order is cancelled the same day, we need an email to orders@natracure.com by the 3pm cutoff to avoid the order being shipped. After 3pm, if the order has shipped, a decision needs to be made if UPS can return the item or not. The decision needs to be made if a cancellation fee is applicable.

Shipping Policy

Orders are typically shipped within 1-2 business days. However, when orders are received before Noon Eastern Standard Time we make every possible effort to process the order same day.

Hyperlinks

 Some of the links we make available to you through our website may redirect you to leave our website(s). We cannot guarantee that the hyperlinks set out on our website(s) will be accurate in any respect. Moreover, the third party websites accessed through these hyperlinks are developed and maintained by person(s) or entities over which we have no control. We cannot and do not monitor the websites linked to our pages on the Internet. Accordingly, we assume no responsibility for the content of any website referenced to by any hyperlink or otherwise, and do not warrant the content of these websites in any manner or respect. We believe that making available hyperlinks to publicly accessible web pages and newsgroups is legally permissible and consistent with the common, customary expectations of those who make use of the Internet. These links are provided only for your convenience, and their inclusion does not constitute or imply approval or endorsement by PolyGel or their sites or their content.

Electronic Communications

Communications between you and PolyGel may be done electronically. We may send you communications from us electronically, whether by e-mail, by posting notices on the website, or other electronic means. You agree that any such electronic communications are considered to be communications in writing. You should not send personal information such as addresses or credit card information by e-mail.

Intellectual Property

All content included on the website, including but not limited to text, graphics, logos, images, audio clips, data compilations, software, as well as the compilation of the website content, is the property of PolyGel or its suppliers and protected by United States and international copyright laws.

NatraCure graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of PolyGel in the United States and/or other countries. These trademarks and trade dress may not be used in any manner prohibited by law or prohibited by PolyGel, including but not limited to any manner likely to cause confusion among customers or to disparage or discredit PolyGel. There may be other trademarks not owned by PolyGel appearing on the website. Those trademarks are the property of their respective owners, who may or may not be affiliated with PolyGel.

If you believe that your work has been copied by PolyGel, then please contact PolyGel's Legal Department at: PolyGel, LLC., Attn: Legal Department, 30 Leslie Court, Whippany, NJ 07981, Legal@PolyGel.com.

License and Site Access

PolyGel grants you a limited license to use its NatraCure website for personal use only. You may not copy or reproduce the website, or any portion of it, without PolyGel's express written consent. In addition, PolyGel grants you a limited, revocable, and nonexclusive right to create a hyperlink to PolyGel's website, so long as the link does not portray PolyGel in a misleading, derogatory, false, or otherwise offensive manner.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PolyGel reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. If you are under 18, you may not use PolyGel without the involvement of a parent or guardian over the age of 18.

Security

The Internet, being an open network, is not secure. If you choose to send any electronic communications to PolyGel by means of this website (whether by means of email or posted messages on the NatraCure website), you recognize the inherent risk of such an open network. PolyGel does not, and cannot guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely. However, with respect to the transmission of personal information including, but not limited to, credit card information, PolyGel makes every effort to protect that information using reasonable security measures that generally meet acceptable industry standards for security. Such personal information should only be provided through our check-out procedure which uses encryption technologies to provide secure on-line transactions.

Reviews, Comments, Communications, and Other Content

You may post content on certain portions of the NatraCure website, and submit other content or information to PolyGel, provided that the content is legal, not injurious to third parties, or otherwise objectionable, as determined by PolyGel. You are not permitted to post or submit software viruses, political campaign messages, commercial solicitations, chain letters, mass mailings, or any form of spam. You must use your own e-mail address in submitting or posting such content. PolyGel reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Posting content or submitting material shall grant PolyGel the right to use and display such content pursuant to a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license. You grant PolyGel and sublicensees the right to use the name that you submit in connection with such content, if they choose. By posting content or submitting material, you represent and warrant that you own or otherwise control all of the rights to that content or material, and that you will indemnify PolyGel for all claims resulting from content you supply. PolyGel has the right but not the obligation to monitor and edit or remove any activity or content. PolyGel takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss, Returns, Refunds and Title

All items purchased from PolyGel are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. PolyGel does not take title to returned items until the item arrives at our fulfillment center.

Pricing and Product Descriptions

PolyGel makes every effort to ensure that the price of each item listed for sale is accurate, and that its products are described accurately. However, a small number of items may at times be mispriced. In the event of a pricing error, PolyGel shall have no obligation to fulfill the order, and will, at our sole discretion, either contact you to determine whether you would like to proceed with the order at the correct price, or cancel your order and notify you of such cancellation. PolyGel does not warrant that product descriptions or pricing is accurate, or error-free. If a product offered by PolyGel is not as described, your sole remedy is to return it in unused condition.

Press Releases

All press releases and other promotional materials are only current on their original date, unless otherwise stated. These materials were, to the best of PolyGel's knowledge, timely and accurate when issued. However, you should not rely on the continued accuracy of any such material beyond the date of issuance.

Disclaimer of Warranties and Limitation of Liability

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, POLYGEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. POLYGEL DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM POLYGEL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. POLYGEL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY POLYGEL ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. POLYGEL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to indemnify, defend, and hold harmless NatraCure, PolyGel, and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys' fees) related to your violation of this agreement.

Claims Against PolyGel

If you have a claim against PolyGel, you agree that it will be resolved by binding arbitration. This means that you give up your right to sue us in a court of law, except that you may bring a claim in small claims court if your claim qualifies to be heard there. Any arbitration will be conducted and governed by the New Jersey Arbitration Act. You also agree not to bring a class action suit against PolyGel, and we each waive any right to a jury trial in any dispute. The above does not preclude any party from bringing an action to such equitable relief, if that is the only available appropriate relief under the circumstances.

Applicable Law

The law of the State of New Jersey and federal law to the extent applicable governs the use of PolyGel sites. Any claim which qualifies to be filed in a court of law will be heard exclusively in a New Jersey State Court.

PolyGel’s Right to Amend and Remove Policies

PolyGel has the right to modify, amend or delete any policy posted on its sites at any time or for any reason. If a court deems any policy or provision void or unenforceable, the remaining provisions and policies shall remain valid and enforceable.

PolyGel’s Address:

PolyGel, LLC.
Attn: Legal Department
30 Leslie Court
Whippany, NJ 07981
Email: Legal@PolyGel.com